Mature Life Features

Cecil Scaglione, Editor

The End of a Saga

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It girdled two years: from January 2020 to the other day.

The plot was pegged to an Air Canada Phoenix – Toronto round-trip business-class ticket.

clipart of a plane - Clip Art Library

After receiving flight confirmation that January and looking forward to what I deemed would be a final fare-thee-well visit to family, relatives and friends around my brother’s July birthday, Air Canada began suspending flights in March and things still haven’t returned to normal for cross-border travel.

The airlines’ first response was to offer ticket holders vouchers valid for two years. I filed a claim like everyone else but had little hope I would get to use it. Then, after Air Canada applied for financial assistance from the Canadian government, the assistance was provided with a condition the Air Canada give its stranded ticket holders refunds if they wished instead of vouchers. I filed for a refund.

A simple phone call was all it took to recoup my travel insurance charge.

Early last year, I received an email with a case number telling me how much Air Canada was going to deposit in the account of the credit card I used to purchase my ticket. I was instructed to check on the status of my case/claim at an online address that I couldn’t get into and called Air Canada reservations a couple of times before being told during a phone call last summer that I was still in the system but there was no information on when my claim would be dealt with.

Suddenly last Wednesday an email popped up telling me my refund had been processed and would be sitting in my credit card account sometime within the next two months.  If it didn’t show up on my credit card statement within that time, I was to call the credit-card company and give them the purchase date and ticket number to check and make good on the refund.

I was set to sit out another series of emails and phone calls when MAGICALLY is showed up Sunday on my credit card account, which I check regularly on line.

It set up a feeling that maybe I should look at resurrecting plans for that trip to celebrate my brother’s birthday and attend the relatives’ annual picnic in a nearby city but coronavirus rules and regulations are still in place. When I did a cursory check, I discovered that settling for a voucher would not have been a good idea because the lowest price for that same ticket is almost $600 more.

Written by Cecil Scaglione

February 1, 2022 at 3:00 am

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