Mature Life Features

Cecil Scaglione, Editor

Posts Tagged ‘Air Canada

The End of a Saga

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It girdled two years: from January 2020 to the other day.

The plot was pegged to an Air Canada Phoenix – Toronto round-trip business-class ticket.

clipart of a plane - Clip Art Library

After receiving flight confirmation that January and looking forward to what I deemed would be a final fare-thee-well visit to family, relatives and friends around my brother’s July birthday, Air Canada began suspending flights in March and things still haven’t returned to normal for cross-border travel.

The airlines’ first response was to offer ticket holders vouchers valid for two years. I filed a claim like everyone else but had little hope I would get to use it. Then, after Air Canada applied for financial assistance from the Canadian government, the assistance was provided with a condition the Air Canada give its stranded ticket holders refunds if they wished instead of vouchers. I filed for a refund.

A simple phone call was all it took to recoup my travel insurance charge.

Early last year, I received an email with a case number telling me how much Air Canada was going to deposit in the account of the credit card I used to purchase my ticket. I was instructed to check on the status of my case/claim at an online address that I couldn’t get into and called Air Canada reservations a couple of times before being told during a phone call last summer that I was still in the system but there was no information on when my claim would be dealt with.

Suddenly last Wednesday an email popped up telling me my refund had been processed and would be sitting in my credit card account sometime within the next two months.  If it didn’t show up on my credit card statement within that time, I was to call the credit-card company and give them the purchase date and ticket number to check and make good on the refund.

I was set to sit out another series of emails and phone calls when MAGICALLY is showed up Sunday on my credit card account, which I check regularly on line.

It set up a feeling that maybe I should look at resurrecting plans for that trip to celebrate my brother’s birthday and attend the relatives’ annual picnic in a nearby city but coronavirus rules and regulations are still in place. When I did a cursory check, I discovered that settling for a voucher would not have been a good idea because the lowest price for that same ticket is almost $600 more.

Written by Cecil Scaglione

February 1, 2022 at 3:00 am

I Bought an Air Canada . . .

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. . . Phoenix-Toronto roundtrip ticket Jan. 30, 2020 — almost two years ago.

As the world knows, all Air Canada flights were cancelled when COVID-19 landed. After much shrugging-it-off and Canadian government haggling, I received an email last April (that I printed out) telling me I was going to get a refund for what I paid for the ticket, which was more than $1,000. I received my travel insurance refund many months ago.

I’ve called Air Canada several times and finally got to a person yesterday. She wasn’t in customer service but was delightfully helpful and patient and, after getting my ticket number and case number and ticket purchase date and some other stuff, got a third person on the line and tennis-talked with them and me.

I was finally told, “You’re still in the system. You’ll be getting an email when you’re refund is processed.”

Written by Cecil Scaglione

December 10, 2021 at 3:00 am

Posted in Canada, Travel

Tagged with ,

Air Canada Sent me a Note …

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… several months ago telling me how much they owe me for cancelling my round trip flight to Toronto.

And they still owe me.

Written by Cecil Scaglione

November 6, 2021 at 5:24 am

We made it …

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… barely.missed_flight_100
Had we scheduled our return trip home ending our three-week R & R (relatives and reminiscing) hiatus a day later, we might still be in Toronto.
Our Air Canada flight home lifted off at 8:45 a.m. Tuesday. That same flight Wednesday was among the dozens cancelled or delayed because of the massive rain/snow/wind storm that flopped over much of the eastern portion of the continent.
At the same time, Bev and I basked in 78-degree San Diego as we refilled our larder – er – freezer with goods from WalMart and Sam’s Club and settled into the sparkle that Mike created by painting the interior of our home while we were away.
It wouldn’t have been all that bad if we’d been delayed. It would have extended our visit with brother Lou and his wife Jean. We spent a week with them for Canadian Thanksgiving and drove down to Pennsylvania to visit with Bev’s uncle Donald and aunt Nancy Linderman for a week, during which we attended a 90th birthday party for her cousin, Bernice Kleinsmith. Then it was back to Toronto for a week to help celebrate Jean’s 75th birthday. She chose dinner at Rodney’s Oyster House for tuna tartare. Bev selected the chowder and mussels while Lou and I washed down a couple of dozen oysters with Canadian beer.
Now, it’s back to catching up on paying the bills…

Written by Cecil Scaglione

October 30, 2015 at 7:47 am

The Best Present for any Birthday …

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… is being present, followed by the presence of family and friends.


And what a birthday party I had this past week.

Bev worked hard on this gathering and it showed as what felt like dozens of people poured through the front and back doors last Saturday (after my 80th birthday Dec. 2) shouting Happy Birthday and tossing hugs at me and each another.

Brother Lou and his wife Jean flew in from Toronto for a two-week visit. Joe Brown, a longtime friend and former newspaper colleague from Kitchener, Ontario, and his wife Edith drove over from their winter digs in Phoenix. Daughter Heather with husband Steve and the grandkids, Dean and Melia, flew in from the Valley of the Sun. My daughter Cris, and her mother, Peg, from Culver City arrived about the same time as my son, Mike, who lives nearby. Rounding out the group were close friends ex-TV staffer John Beatty and wife Pat, our masseuse Ofelia, former neighbor Dru, and current neighbors Keri and Dave who live in Dru’s former house.

The weather was grand so the group gravitated to the back yard and everyone chatted with everyone else and – the key to any good gathering – enjoyed each other’s company. Bev (and I) forgot to point out in the invitations that gifts were not part of the day. As a result, I amassed a hoard of loot.

Thickening and sweetening the icing on the birthday cake were calls from Kay and Jerry Salyer, despite his disturbingly debilitating illness, and from Colleen and Fernando Cicci from Toronto to wrap up the weekend. The success of the entire event was due to Bev’s planning and pains.

The socializing continued into Sunday when the kids and grandkids came by and we tangled at dominos and on to Monday when Mike dropped in for a few hands of scopa and scopone  It really didn’t end until this morning (Tuesday) when Lou and Jean were dropped off at the Air Canada terminal for their flight back home.

While the motion and movement of people in and around the house have ended dramatically and abruptly, the memories will only become burnished as this time slips slowly and silently into the past.

— Cecil Scaglione 

Written by Cecil Scaglione

December 9, 2014 at 11:51 am

Time Out in Toronto

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It’s been a week gone by already and we’ve finally found the sun.

The flight here a week ago Tuesday was extremely pleasant because we had to shift seats twice: as the Airbus doors slammed shut preparing for takeoff, Bev had the seat across the aisle from me  and I had an empty row. A flight attendant asked me to make room for an elderly woman from up front to sit in my row (number 26)  because she wanted to be closer to the bathroom. She noticed Bev and I talking and figured out we were together so she (flight attendant) agreed to have Bev move over with me and the woman take her seat. Then another flight attendant tapped me on the shoulder and asked if we’d change seats with the people right behind us — a young mother with two kids — because the audio system in one of the seats wasn’t working and her kids need them to stay amused with video. So we tumbled one row back but still had three seats for us two. Because we were so cooperative, the flight attendants gave us free food — Air Canada charges for their in-flight lunch.

Brother Lou picked us up in the 10 p.m. rain and we slept through the first day of chilly rain and clouds and got out the second day here to stretch our legs and stumble thru the cold. Lou lent us his Jeep to drive to Kitchener on Sunday during the first clean break in the weather for an auld-lang-syne gathering with three long-time friends — an ex reporter, photographer and sports editor — from the Kitchener-Waterloo Record.  We’ve had dinner with old friends here in TO, have done a bit of shopping, and Lou and I spun thru Steamwhistle Brewery in the shadow of the CN Tower.

‘We’ll catch up on the rest later…



Written by Cecil Scaglione

April 17, 2013 at 6:26 am