Mature Life Features

. . . Phoenix-Toronto roundtrip ticket Jan. 30, 2020 — almost two years ago.

As the world knows, all Air Canada flights were cancelled when COVID-19 landed. After much shrugging-it-off and Canadian government haggling, I received an email last April (that I printed out) telling me I was going to get a refund for what I paid for the ticket, which was more than $1,000. I received my travel insurance refund many months ago.

I’ve called Air Canada several times and finally got to a person yesterday. She wasn’t in customer service but was delightfully helpful and patient and, after getting my ticket number and case number and ticket purchase date and some other stuff, got a third person on the line and tennis-talked with them and me.

I was finally told, “You’re still in the system. You’ll be getting an email when you’re refund is processed.”